Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Fax images are black when using API print on a 64 bit system

Print

ZTN1872

ID: ZTN1872

This Zetafax technical note applies to:

  • Zetafax 2011

Symptom

When using the API print functionality of the Zetafax API on a 64 bit OS, all pages rendered in a fax message may appear black or scrambled in black and white and do not contain any image content.

Cause

This was due to in issue in the version of the Zetafax Printer drivers provided in previous releases.

Resolution

This problem can be resolved by following the steps in the technote here and then installing the update which is available here.

This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com

 Status

This behaviour was corrected in the above mentioned update.

Last updated: 21st November 2011 (NT/MW)

Keywords: API print black image pages 64 bit OS

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