Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Printing large volumes of documents with the Zetadocs PDF Client can produce the wrong number of copies.

Print

ZTN4170

ID: ZTN4170

This Zetadocs technical note applies to:

  • Zetadocs PDF Client 7.1 and earlier.

Symptom

When printing documents with the Zetadocs PDF client, especially when printing numerous copies, the number of copies that will be printed to the physical printer will be different from the one chosen.

Cause

An issue in the .NET Framework version 1.0 affecting the number of printed copies required a workaround in earlier versions of the Zetadocs PDF client versions detailed above. The newer versions of the Zetadocs PDF Client use an updated version of the .NET Framework which corrects this issue but unfortunately the old workaround was also retained.  As a result the printing mechanism generates twice the number of requested printed copies.

Resolution

This problem can be resolved by installing or upgrading the Zetadocs PDF client with the hotfix available from the link below. Simply extract the package and open either the Zetadocs PDF or Zetadocs PDF x64 folder depending on whether your system is 64 or 32 bit. Run the Setup.exe file contained in the folder and follow the installation wizard instructions to update your Zetadocs PDF Client.

ZTN4170.zip

Status

This has been identified by Equisys as an issue with the software version given above.


Last updated: 31st January 2012 (SD/MW)

 

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