Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Error printing NAV report to Zetadocs - The Printed Document is Empty

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ZTN4009

ID: ZTN4009

This Zetafax technical note applies to:

  • Zetadocs for NAV v1.1

Symptom

When you print a modified NAV report to Zetadocs, you see an error like

“The printed document ‘Sales Invoice xxxx’ is empty”.

The resulting document in Zetadocs is blank.

Cause

This is due to the Embedded Commands Textbox not being sized correctly in the NAV report. Only Embedded Commands should appear on the first page. But it may be the case that the Embedded Commands Textbox is too small and therefore data is being added to the first page instead of the second page.

Resolution

Resize the Embedded Commands Textbox accordingly in Report Designer for that report, so that only embedded commands appear on the first page of output, and the report page itself is on a separate page.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 11 June 2008 (AC/PS)

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