Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Web Client may not install correctly on some Windows Servers



ID: ZTN1827

This Zetafax technical note applies to:

  • Zetafax 2010 and later


After installing the Zetafax Web Client on some Windows server systems, the Web Client may not open correctly with an error:
“Server Error in '/Zetafax' Application.”


Enable network COM+ access

  • Click Start, point to Control Panel, and then click Add or Remove Programs.
  • Click Add/Remove Windows Components.
  • Select Application Server, and then click Details.
  • Click Enable network COM+ access, and then click OK.
  • Click Next, and then click Finish.
  • Restart the computer.

In IIS Manager

  • Browse to the Default Web Site and expand to see the “Zetafax” application*.
  • View the Basic Settings, and change the application pool to " Classic .Net 2.0" .
  • Restart IIS services by running IISRESET command.
  • In some instances, if you do not see a “Zetafax” application, you will need to add it by right-clicking The Default Web Site and selecting “Add application” and set the followilig:

  • Set the Alias as Zetafax
  • Set the Application Pool to " Classic .Net 2.0"
  • Set the Physical Path to the location of the Zetafax Web client’s Web folder e.g.
    C:\Program Files (x86)\Zetafax Web Client\web
  • the Authentication section. Ensure that Anonymous Authentication is enabled, and Windows Authentication is enabled.
  • Again in the IIS section, open the Default Web Site section. Add Outbox.aspx to the list of default pages.


This has been identified by Equisys as a problem with the software versions given above.

Last updated: 17th February 2015 (AC/MW/NT)

Keywords: Server 2012


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