Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: TO button is unavailable on the 'New' tab of the Web client

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ZTN1270

ID: ZTN1270

  • Zetafax web client 8.0.0.104

Symptom

When using the Zetafax Web client to submit a fax, the 'To' button on the New fax tab is not active.

Cause

The Web client uses Collaborative Data Objects (CDO) to give access to the Microsoft Exchange Global address list. There is no CDO support on the IIS server hosting the Web client.

Resolution

Install CDO on the IIS web server. The easiest way to do this is to install Outlook with CDO support .

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 30th April 2003 (GC/SV)

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