Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax connector install fails to launch

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ZTN1175

ID: ZTN1175

This Zetafax technical note applies to:

  • Zetafax connector for Microsoft Exchange version 7.0.0.26

Symptom

When attempting to install the Zetafax connector on a Exchange server, an empty message box is displayed after the setup files are extracted. You click OK and setup exits.

Cause

The connector installation program requires the installing user to have Exchange administration rights - if the user is not logged on with sufficient rights the installation will fail.

Resolution

Logon to the Exchange server as the Exchange service account and perform the installation. In the case of Exchange 2000, logon as a member of Schema and Enterprise admins before performing the installation.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 30 November 2001 (EG/DH)

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