Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Offline address book can not be generated when Zetafax connector installed

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ZTN1167

ID: ZTN1167

This Zetafax technical note applies to:

  • Zetafax 7 Exchange 2000 connector

Symptom

Users report that when they click 'Download Address Book' on the 'Synchronisation' menu in Microsoft Outlook, no address books are listed. Additionally, when you rebuild the 'Default Offline Address Book' using the Exchange System Manager, the offline address book is not generated.

The following message is reported in the Event viewer Application log:

Event ID: 9127

Event Type: Error

Event Source: MSExchangeSA

Event Category: OAL Generator

Description:

OALGen encountered error [0x80004005] while calculating the OALs.

Cause

The Zetafax connector installation program has added Active directory entries that are incompatible with the offline address book generator.

Resolution

This issue is resolved by applying the Zetafax Connector for Exchange 2000 (EX2KCNCTR_V751.EXE). This is available on the Equisys web site www.equisys.com/updates as a separate download for Zetafax 7 users.

Status

This behaviour was corrected in the above mentioned maintenance release.

Last updated: 3 February 2003 (EG/DH)

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