Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs sends multiple copies of an email

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ZTN4534

This Zetadocs technical note applies to:

  • Zetadocs for NAV 10.0 to Zetadocs 11.1.2507
  • NAV 2017 and onwards

Symptom

Under certain circumstances, customers reported emails being sent multiple times. This can be observed in the Zetadocs activity logs, usually with a different user between the sends.

Cause

When a Zetadocs send process fails, Zetadocs has a retry mechanism in place to recover from the last action to perform and avoid sending multiple times.

A fault in this mechanism makes the full send process to be started again, resulting in multiple sends. This fault happens when the temporary pdf files are not found, so either when a second user runs the process, or when the temporary files have been cleaned.

Resolution

This fault was corrected in the cumulative update ZD 11.1.2508 available here.

Status

This behaviour was corrected in the update detailed above.

Last updated: 7th February 2020 (CR/NT) 

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