Zetadocs solutions for partners

Better service for your customers

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Zetadocs solutions for partners

When your core business is implementing better business processes for your customers with Microsoft Dynamics NAV, it's great to have the option to not spend time skilling up on each add-on solution that helps streamline those exact processes you are helping transform. That product knowledge is typically held in one key resource within each partner, who is probably in high demand.

Equally, customers expect their solution implementation to be delivered correctly and on time. If the work is not implemented correctly the first time around, they are unlikely to understand why the solution is not delivering on the promise they based their purchasing decision on. However, when your resources are overstretched, implementations may fall behind plan.

You and your customer have chosen Zetadocs to deliver time and cost savings benefits, so we've found a new way to work together to make sure your customers get those benefits as quickly and efficiently as possible.

Find out more about the Zetadocs Implementation Services below and contact us for more details.

Predictable outcomes

We have created a set of our most popular Zetadocs solutions that we can implement for you remotely in a fixed number of days. These services are great for over-stretched partners or those who just want to free up time to focus on their core business.

Our experience of Microsoft Dynamics NAV (previously Navision) runs over a decade. In 2007 we introduced Zetadocs for NAV, one of the first NAV add-ons to achieve Certified for Microsoft Dynamics accreditation. Zetadocs is now well established as the richest suite of business process add-ons for NAV. We are a Microsoft Gold partner, chosen to work with Microsoft to provide cloud-based document management for users of Microsoft Dynamics NAV.

Satisfied customers

Customer satisfaction is a partnership. Together, we help ensure your customers are delighted with our products and services.

We do this by ensuring that customers are clear on the scope of work ahead of the implementation, managing expectations during implementation and securing formal acceptance of the solution at the end. Only then do we formally handover to your customer support teams, who manage the ongoing relationship.

Ultimately, they are your customers and they expect you to be involved. We advise including a day’s services to assist in key contact introductions (including the IT team) and sharing your knowledge on the customer’s Dynamics NAV environment so that we are aware of any pertinent customisations. Typically, this time is spent on the first day of the implementation project.

On-demand resourcing

When customer demands outstretch your availability, easy access to product implementation specialists can really help that scheduling challenge.

Consultancy time is the scarcest resource partners have, and ensuring those resources are effectively deployed is key to your ongoing success. Scheduling time off your plan to engage and commit the time to learn how to implement new add-ons, no matter how simple, is never popular, it’s considered a distraction.

Easy access to product implementation specialists when customer demands outstretch your availability can really help that scheduling challenge. You can rest assured they have a great deal of experience implementing Zetadocs solutions and have developed an efficient implementation methodology that can deliver predictable outcomes.

Less support and quicker response

Customers tend to need less training and support time when solutions meet their expectations on the first implementation attempt.

However, sometimes even the best plans fail to identify an environment issue or an unforeseen error. In these situations direct access to a wider team of experts increases the likelihood of project success, especially at peak times.

Technical Advisory Service (TAS)

If you have established that your customers’ requirements fall outside the scope of these packaged implementations, then it is important to understand fully how Zetadocs will enhance their business process.

The Zetadocs SDK is a very flexible document management tool kit designed for the “anything’s possible” sale. Experts will spend time with you to help specify a solution that meets your customers’ requirements, understand how to extend Zetadocs and the time that would take.

Implementation Services


What next?

Download our datasheet on Implementation Services and contact our sales team.

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