Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Standard FoIP Channels hang after failure connecting to incoming call

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ZTN1926

ID: ZTN1926

This Zetafax technical note applies to:

  • Zetafax 2012 and earlier
  • Standard FoIP Connector

Symptom

The Zetafax Server fails to receive faxes through a standard FoIP connection.  The following message appears in the log file: “Timed out while waiting for receive connected message from FOIPMAN”

Cause

This issue is caused by an unexpected error when receiving a fax, once that error occurs, the status of the channel is not correctly reset, meaning no further incoming calls can be accepted.

Resolution

A hotfix is available from Equisys Technical Support.

Status

This fault was corrected in the above mentioned hotfix.

Last updated: 14th February 2013 (JW/MW)

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