FIX: Having a TIFF attachment in a message sent via the email gateway results in any other attachments in the message to be ignored
This Zetafax technical note applies to:
When sending a fax message via the email gateway, if a TIFF attachment is included in the message, any other attachments that are not TIFF format are ignored and the fax message is sent with just the message body/coversheet and the TIFF attachment.
This was caused by an issue in the email gateway where temporary filenames clashed when generated in the same second.
This behaviour was corrected in a patch for Zetafax version 2011. Additionally, this patch addresses a rare occurrence of a TIFF attachment being included into another fax message on high volume systems.
An update is available for download here which resolves this issue for Zetafax 2011 systems.
NOTE – This update is available to customers with a current Software Assurance contract, and requires a current username and password to be entered before download. Software Assurance customers without these details should contact their local distributor or Equisys at firstname.lastname@example.org with their entitlement details to obtain their password.
Last updated: 13th June 2011 (NT/MW)
Keywords: TIFF missing wrong attachments email gateway