Equisys technical notes

Technical guidance, explanations and fixes for our products

INFO: Error 1714. The older version of Zetafax Outlook Extensions cannot be removed

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ZTN1492

ID: ZTN1492

This Zetafax technical note applies to:

  • Zetafax V9 and later

Summary

If a user tries to uninstall the Outlook Extensions, having already installed them using Group Policy, they receive the following errors:

More information

This issue can occur if the machine from which you pushed out the Group Policy has been removed from the network or renamed.

In this situation you may want to remove the Windows Installer configuration information for your program if you experience installation (Setup) problems. For example, you may have to remove a program's Windows Installer configuration information if you have installation problems when you try to add (or remove) a component of your program that was not included when you first installed your program.

Microsoft has provided the following technote on their website, explaining how to remove this information from the machine:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

This link is provided 'as is' by Equisys.

References

ZTN1337 HOWTO: Install the Zetafax Outlook extensions using group policy

The following technical note from Microsoft explains how to remove the Windows Installer information:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Last updated 07 November 2005 (LD/EB)

Date published 08 August 2005 (AF/LD/EB)

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