Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Acrobat Reader 4.05 does not render PDF documents through the mail gateway



ID: ZTN1150

This Zetafax technical note applies to:

  • Zetafax 6 and later
  • Adobe Acrobat Reader 4.05


Users report faxes containing PDF documents are rejected by the Zetafax server with error rendering. 


The version of Acrobat Reader installed on the Zetafax server is 4.05.


To render PDF documents you need to install Acrobat Reader version 5.0. This is free for download from http://www.adobe.com/.

You will then need to remove Adobe Acrobat Reader 3.0 from the list of installed applications and then re-add it. To achieve this follow the instructions below:

  1. Start the Zetafax configuration program.
  2. Navigate to 'Server settings' and launch the 'Mail gateway' option.
  3. Click the 'Rendering' button and select Adobe Acrobat Reader 3.0 from the list of 'Installed Applications' on the 'Applications' tab and click 'Delete'.
  4. Highlight Adobe Acrobat Reader 5.0 from the list of 'Available Applications' and click 'Install'.

  1. Users will now be able to submit single PDF attachments within the body of an email.

Note: Multiple PDF attachments are at present not supported through the mail gateway.


Last updated : 2 November 2005 (AF/EB)
First published: 7 September 2001 (GC/DH)


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