FIX: Zetadocs fails to search documents due to transient network issues Print ZTN4503 This Zetadocs technical note applies to: Zetadocs for NAV 8.0 Symptom Zetadocs fails to search the related documents intermittently, and the application logging recorded an error “The collection has not been initialized. It has not been requested or the request has not been executed.” Cause Zetadocs does not recover from a web exception when communicating with the storage service. Resolution Hotfix -This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4503. This hotfix allows Zetadocs to perform a retry logic. Two registry keys, SharepointRetryWaitTime and SharepointRetries, control the retry logic. Both of these variables can be set using registry keys at the following registry location “HKEY_CURRENT_USER\Software\Equisys\Zetadocs” in the following manner: Where the value for SharepointRetryWaitTime is the time Zetadocs waits in between attempts (given in seconds), and the value for SharepointRetries is the number of times Zetadocs will attempt the communication before canceling the operation. Status This behaviour was corrected in the ZTN4503 detailed above. Last updated: 30th November 2017 (CR/JC) Keywords: Search, Factbox, Intermittent, Transient, Archive, Network, VPN, Retry Registry Editor warning WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Equisys cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. SharePointSharePoint OnlineZetadocs Factbox Related articles PRB: 'Zetadocs could not perform the Authorization' error when using Documents FactBox HOWTO: Sign in to SharePoint Online via Zetadocs Authorization Manager PRB: "Unable to authenticate" or similar error with SharePoint Online PRB: 'Internet browser is not installed' error when authenticating with SharePoint Online or opening documents from the Factbox FIX: SharePoint site is currently unavailable or too busy failure when opening Zetadocs Document Queue