Document Dynamics

The Zetadocs Expenses service is now reliably accessible from all locations following the earlier global Microsoft Azure issues.

Service running as normal

A global issue with Microsoft Azure network infrastructure is currently impacting the Zetadocs Expenses service, meaning users may not be able to access the web and phone apps.

We will update this status page with further information when available.

We are aware of an issue impacting some users being unable to access Zetadocs Expenses, with some users being directed to the maintenance page.

We are investigating the issue urgently and will update this status page with further information when available.

The Zetadocs Expenses service is now accessible again from all locations.

Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Zetadocs Expenses. Microsoft have identified the likely underlying cause, and have taken steps to resolve the issue.

We have corrected the issue which prevented users from signing into the Zetadocs Expenses mobile app and desktop client app using a Zetadocs username.

Users are currently unable to sign in to the Expenses mobile app or desktop client app using a Zetadocs username and password.  Users who sign in using a Microsoft account or who are already signed in are not affected and can still use the system normally.

We are investigating the issue urgently and will update this status page with further information when available.

The Zetadocs Expenses service is now accessible again from all locations.

The Zetadocs Expenses service is currently unavailable.  Attempting to display the Zetadocs Expenses client site or admin site from a desktop browser fails with an error similar to "Site expenses.zetadocs.com cannot be reached".  Expenses can still be created using the mobile app, but any changes will not be saved to the server and the app will indicate that there are unsaved changes.

The issue was caused by a system failure at the company which manages the Internet DNS records for the expenses.zetadocs.com domain.  They are working urgently to rectify the issue, and we will update this status as soon as we have more information about the likely resolution time.

Once the site is available any changes made using the Zetadocs Expenses mobile app or the desktop browser client will be saved automatically when the app is next used, provided the user has not signed out of the mobile app or closed the browser window in the meantime.  However we recommend that users do not create expenses until the fault is corrected.