PRB: Zetafax Printer reports incorrect Paper size setting to third party programs

ZTN1488

ID: ZTN1488

This Zetafax technical note applies to:

• Zetafax 9.1 and later

Symptom

Printing fails when printing to the Zetafax Printer from some third party applications.

Cause

The Zetafax printer reports the incorrect page setting to the third party package, when the package tries to print, it detects this incorrect setting and fails to print correctly.

When printing to the Zetafax Printer via some third party applications, the paper size setting for the Zetafax printer shows as Letter, however when viewing the Print Preferences of the Zetafax printer, in Printers and Faxes, the page size shows as A4.  

There are two possible reasons why this may occur:

• The third party application is unable to set the paper size, therefore the Zetafax Printer resets to the default settings.
• The page size is changed, but this change is only stored until the third party package is closed.  When the third party application is re-opened the change is lost and therefore the Zetafax Printer resets to the default settings.

Resolution

The default paper size setting for the Zetafax Printer needs to be changed to a different page size, and then re-changing this back to A4 size, the change is registered correctly within the third party application.

To make this change on the Zetafax workstations, follow this procedure

1. Open Control Panel and then open Printers and Faxes.
2. Find the Zetafax Printer.
3. Right Click and select Printing Preferences.
4. Click the Advanced button.
5. Change the Paper Size setting to A5.
6. Accept the changes and close back to Printers and Faxes.
7. Right Click the Zetafax Printer and select Printing Preferences.
8. Click the Advanced button.
9. Change the Paper Size setting back to A4.
10. Accept the changes and close back to the desktop.

The correct page setting will now be shown in the third party application.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 02 November 2005 (LD/EB)

Date published: 01 August 2005 (MS/EB/LD)

Keywords: < page size incorrect> < changing default page size>