Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Printer line not populated when previewing documents in the Zetadocs PDF Client

Print

ZTN4425

ID: ZTN4425

This Zetadocs technical note applies to:

  • Zetadocs PDF Client v9.0 and later

Symptom

The “Printer…” line is empty whilst previewing documents in the Zetadocs PDF Client even though the embedded command specifies a delivery option including print. This issue only occurs if a printer is not specified using the %%[Print: <printer name>] embedded command. If the “Preview document before sending” option is not selected then the document will still be printed to the default printer.

The delivery options affected are:

·         %%[DeliveryOption: Print]

·         %%[DeliveryOption: EmailandPrint]

·         %%[DeliveryOption: FaxandPrint]

·         %%[DeliveryOption: emailandfaxandprint]

This issue always occurs in Zetadocs PDF Client v9.0 and later when installed on all systems.

Cause

This issue is caused by a change in the document preview behaviour in versions after Zetadocs PDF Client v8.3.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4425. The hotfix enables the previewing of the system default printer when print is included as a delivery option and no individual printer is specified.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 22nd July 2015 (SB) 

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