Support options:
Software Assurance
A Software Assurance contract provides access to Zetafax software updates, ensuring your system is kept up to date. It is available from selected Zetafax distributors and software partners, who supplement this with their own support services.
Software Assurance is included as standard for the first year in all new Zetafax systems.
Premium Support
A Premium Support contract includes everything that Software Assurance offers, plus telephone and email support. Premium Support is only available to Zetafax customers in the UK and USA.
This datasheet contains further information on our Zetafax support options.
To purchase or discuss a support option, please contact us or your software provider.
Software updates and upgrades
Customers with Software Assurance or Premium Support automatically receive all new releases and updates to their software for free. Equisys is constantly developing its software products to enhance and upgrade performance, improve usability, and to support Microsoft and other vendors’ platform developments.
Hardware Assurance
Hardware Assurance enables you to protect yourself from hardware problems on all Brooktrout and Diva fax boards, with replacement hardware available within 24 hours of Dialogic confirming a hardware failure. Using Hardware Assurance you can insure yourself against the costs and inconvenience to your business should a board fail.
Web-based support
This is available on a 24x7 basis from the Equisys website. Our getting support page contains advice on how to solve common issues. A range of technical notes, 'How to' guides, software updates and fixes for known issues can be found in the comprehensive Knowledgebase.
What next?
To purchase or discuss a support option, please contact us or your software provider.
Testimonials
The support on this call was excellent in all respects. I was on customer site with a complex install problem, the assistance solved the problem and was timely and courteous.
I have to say yours is among the best support team I have dealt with in years. Your team's knowledge, response and friendliness are fantastic.
I congratulate Equisys for helping to set a new standard that makes owning and servicing technology so much more bearable and positive for my peers and my clients.