Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Server service fails to initialise Brooktrout cards on startup



ID: ZTN1124

This Zetafax technical note applies to:

  • Zetafax 5.5 and later


When the Zetafax server service is set to start automatically at startup, the Zetafax server is unable to initialise the Brooktrout cards. If the service starts later manually or is restarted then the Zetafax server service starts with no issues.


The Brooktrout device driver (BFAX) is not able to start correctly on system startup. If the driver is reinitialised or started later, then starts correctly.


Choose one of the following:

  1. Set the Zetafax server service to manual using the 'Services' applet in 'Control panel' and start the service after the system has started.
  2. Restart the Zetafax server service from the 'Zetafax server monitor' after the system has started.
  3. Set the Zetafax server service to a manual startup and use the NT resource kit tools, 'AUTOEXENT.EXE' and 'SLEEP.EXE' to automate starting the service later.

'AUTOEXENT.EXE' is a Windows NT service that runs a batch file at system startup. Install the service from the NT resource kit and follow the instructions on where to create the batch file to run the Zetafax server service at a later time. This batch file can be delayed using the NT resource kit tool 'SLEEP.EXE'. 'SLEEP.EXE' adds a pause to a batch file. Create a batch file with the following two lines.

Sleep 120

net start "Zetafax Server"

The batch file will start the service automatically when the Zetafax server machine is restarted.


Last updated: 15 February 2001 (JG/DH)

Equisys Logo, Document Management and Expense Management for Business Central

Replaced by script
Recent news

The sudden rush towards remote working practices in 2020 led many organizations to implement changes to upgrade their document capture processes on Microsoft Dynamics 365 Business Central or ...

Company credit cards are often seen as the most convenient way to incur travel & entertainment expenses, however it can be a very different story when it comes to the administration of these ...

North America
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
(770) 772 7201
Equisys Ltd
91 Southwark Bridge Road
United Kingdom
+44 (0)20 7203 4000

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies