Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs does not launch after printing images from Windows Photo Gallery

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ZTN3575

ID: ZTN3575

This Zetadocs technical note applies to:

  • All Zetadocs Versions

Symptom

Printing of images from Windows Photo Gallery in Vista will not work correctly. Once printing is completed the Zetadocs client is not launched. After printing, the image will appear in Zetadocs the next time it is launched.

Cause

This is due to a compatibility issue between Windows Photo Gallery and the printer driver that Zetadocs uses.

Resolution

This problem can be resolved by setting the default application for image files to MS Paint rather than Windows Photo Gallery.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 16/01/08 (JW/MW)

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