Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Uninstalling Zetafax Server displays the warning 'Fax monitor daemon process. v1.1' should be closed

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ZTN1791

ID: ZTN1791

This Zetafax technical note applies to:

  • Zetafax 2012 and earlier

Symptom

When uninstalling Zetafax Server 2010 on the Windows 7 platform, a warning message is displayed recommending that “The following application should be closed  ‘Fax monitor daemon process. v1.1’" .

Cause

This problem is caused because the “fax monitor daemon process” is a service that is always running in the background.  The uninstall process needs to stop this service in order to uninstall it.

Resolution

Select the default option “Automatically close applications and attempt to restart them after setup is complete” and click “OK” to continue.  The uninstallation will complete successfully.

Please note users with an existing v14, 15 or 16 system (versions 2010, 2011, 2012) may be presented with a "File in use" error. This error message can be ignored and the installation continued as normal.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 19th August 2013 (LS/MW)

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