Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Unable to re-send faxes submitted via ZSUBMIT

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ZTN1675

ID: ZTN1675

This Zetafax technical note applies to:

  • Zetafax 9.1 and above

Symptom

Trying to resend a fax submitted via ZSUBMIT from the Zetafax Client fails. The Zetafax Server displays the following error message:

QUEUEMAN   - (E) - Unable to prepare message preview

Cause

There is a known issue with the process involved in preparing the fax for resubmission. If your submit file does not include the %%[text] command in the submit file the attached file referenced will not be rendered correctly causing the fax to fail.

Resolution

Add the %%[text] line to the submit file as below:

%%[MESSAGE]
User: ADMINIST
From: ADMINIST
Subject:  < test>
To: 123456
Fax: 123456


%%[text]

%%[FILE] 
test.pdf


Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 05/09/2012 (TA/MW)

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