Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Some International characters are incorrectly interpreted by Zetafax mail gateway

Print

ZTN1527

ID: ZTN1527

This Zetafax technical note applies to:

  • Zetafax version 9 and later

Symptom

The Zetafax system has been configured as detailed in ZTN1116 for International support. All accented International characters in the email attachment are rendered by Zetafax correctly; however some specific accented characters in the body text or addressing information are not.

Cause

The Zetafax server, email gateway and connector can only support a single ASCII codepage. When a single Zetafax system is handling faxes for more than one core language, some language's extended characters are outside this codepage and are therefore incorrectly interpreted. So for example if a standard western codepage is in use, some Greek, Hebrew, Czech and Polish characters will not be rendered correctly.

Status

The software is functioning as designed.

Reference

ZTN1116-HOWTO: Enable international language support with Zetafax

Last updated: 14 June 2006 (GC/EB)

Keywords: extended characters Polish Hebrew Greek Czech letters

Equisys Logo, Document Management and Expense Management for Business Central
 

Recent news

The most recent update to the Zetadocs Delivery and Zetadocs Capture Extension for Business Central offers more personalization options, simpler email template management and sends emails directly ...

As spring is finally here, so too is the new financial year for many businesses. This is usually the time of year when new business plans are being carried out in full effect. However, due to ...