Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Multiple delivery notifications received in Outlook inbox when sending a fax from Zetafax

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ZTN1357

ID: ZTN1357

This Zetafax technical note applies to:

  • Zetafax version V8 and later
  • Exchange 2000/2003

Symptom

After sending a fax from the Zetafax client multiple delivery notifications are received to an Outlook inbox regarding the delivery status of the sent fax.

Cause

The ability to send a fax from the Zetafax client and receive a delivery notification to an Outlook inbox is a feature available with the integration of Zetafax and Exchange 5.5.  This feature however is not available with the integration of Zetafax and Exchange 2000/2003 but the option to configure it in the Zetafax user details it is still available.

Resolution

From within the Zetafax configuration console edit the Zetafax user accounts properties of the user(s) who is affected by un-checking the option to "Include faxes sent by Zetafax client in Outlook Zetafax Outbox", as detailed below:

Status

This has been identified by Equisys as a problem with the software versions given above

References

ZTN1035 FIX Multiple receipt notifications from the Zetafax Connector

Last updated: 15 May 2004 (AK/LD)

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