Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Mail Rendering Subsystem printer does not keep paper size settings after restart of the Zetafax server.




  • Zetafax version 8


Changes made to mail rendering sub-system are not kept once the Zetafax server is restarted.


The mail rendering sub-system (MRS) printer is reinstalled once the Zetafax server is restarted or when the machine is restarted. This ensures that the printer is running with the required settings when the Zetafax server starts.

There is a known issue with the MRS printer when submitting rich text (RTF) formatted emails. This is documented in the Equisys technical note ZTN1309 RTF formatted emails have margins added to sent fax when using the email gateway.


This has been identified by Equisys as functioning as designed with the software versions given above.

Last updated: 7th August (IM/SV)

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