Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Invitation email not received in user inbox

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ZTN4226

ID: ZTN4226

This Zetadocs technical note applies to:

  • Version 1.0 of Zetadocs for Microsoft Dynamics NAV - Payables Approval

Symptom

When inviting a new user to Zetadocs Payables Approval an invitation email is sent to the user. In some cases, the invitation email may not appear in the user’s inbox but will be considered as a spam message instead.

Cause

This is due to the fact that the email server may consider emails from approvals@noreply.mail.zetadocs.comas spam and will direct them into the Spam folder of the user’s inbox.

Resolution

In order to receive emails from Zetadocs Payables Approval in the user’s inbox, it is recommended that you add approvals@noreply.mail.zetadocs.comto the list of trusted addresses and mark the email as ‘Not Spam’ using the steps below.

For Office users:
            http://office.microsoft.com/en-gb/outlook-help/mark-a-message-as-not-junk-HP001230037.aspx

For Gmail users:
            http://support.google.com/mail/bin/answer.py?hl=en& answer=9008

For Hotmail users:
            http://windows.microsoft.com/en-GB/hotmail/emails-missing-from-account

Status

This was identified as an issue with the version of the software given above.

Last updated: 27th December 2012 (SD/MW)

Zetadocs Approvals Invitation Registration Spam Junk Email User Inbox

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