Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Faxes are not received to Exchange mailboxes that contain the @ character in their name.

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ZTN1919

ID: ZTN1919

This Zetafax technical note applies to:

  • Zetafax Server 2012 with Exchange 2007 and Exchange 2010

Symptom

When using Exchange to receive faxes, if at any point, the mailbox or user display name contains the @ character, the emails are not routed to the recipient. This also applies to fax confirmations.

Cause

This is due to the Zetafax Server not being able to deal with the @ character as part of the username or the mailbox name, thus providing an incorrect address when passing the message onto Exchange through the connector.

Resolution

A hotfix is available from Equisys Technical Support.

Status

This fault was corrected in the above mentioned hotfix

Last updated: 27th December 2012 (AT/MW)

Keywords: Exchange not received mailbox @

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