Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Exchangeconnector install fails with "Insufficient memory error".

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ZTN1374

This Zetafax technical note applies to:

  • Zetafax 7.0 and above with Exchange 5.5, 2000 or Exchange 2003

ID: ZTN1374

Symptom

When installing the Zetafax connector, the install fails due to an insufficient memory error. This can be caused if the machine has more that 4 GB of memory or some application is interfering with InstallShield.

Resolution

To resolve this issue run the setup with the -z switch, as in the example given below:

E:\zetafax\exchcnct2K\SETUP.EXE -Z

Some services/applications are interfering with the MSI install. Close down as many services as possible e.g. virus checkers.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated 02 November 2005 (LD/EB)

Date published 23rd June 2004 (IM/SV)

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