Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Document does not appear in the Document Explorer window after printing to the Zetadocs PDF printer

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ZTN3501

ID: ZTN3501

This Zetadocs technical note applies to:

  • Zetadocs PDF Version 1.0

Symptom

After printing a document to the Zetadocs PDF printer the job does not appear in the Document Explorer window within Zetadocs PDF.

Cause

The Zetadocs PDF printer is offline.

Resolution

Follow these steps to resolve:

  1. Go to Control Panel and open either the Printers or Printers and Faxes applet.
  2. Right-click the Zetadocs PDF printer and choose Properties.
  3. Click on the Ports tab and check the ZetadocsPort.

  1. Try printing again. Your document should now appear in Zetadocs PDF correctly.

If the job still fails double click the Zetadocs PDF printer (there should be a printer icon in the system tray/taskbar) and clear the pending queue.

  1. Go to Control Panel and open Add/Remove Programs.
  2. Locate Zetadocs PDF and choose Repair. Follow the on screen prompts to repair the installation including the printer.
  3. Once complete try printing again. Your document should now appear in Zetadocs PDF correctly.

Last updated: 12 May 2005 (GC/SV)

Keywords: temporary blank empty driver

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