Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Cannot delete multiple items in Outlook when using Exchange 5.5 connector

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ZTN1420

ID: ZTN1420

This Zetafax technical note applies to:

  • Zetafax 5.5 and later
  • Exchange 5.5

Symptom

Outlook hangs when users attempt to delete more than one item at a time, or when shutting down if the "Empty the Deleted Items folder when exiting" option is enabled.

Cause

This problem occurs if the Zetafax Connector for Exchange 5.5 is installed on the same Exchange server which is running the Internet Mail Service (IMS).

Resolution

Run the Exchange Performance Optimizer on the affected Exchange Server to resolve this issue.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 11 May 2007 (EB/SV)

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