Support | Technotes

Equisys technical notes

Technical guidance, explanations and fixes for our products

Technotes

PRB: Brooktrout TR1034 gives an incorrect error message when sending to a busy number

Print

ZTN1813

ID: ZTN1813

This Zetafax technical note applies to:

  • Zetafax v2010

Symptom

When sending a fax to a number that is in use an incorrect error message of " Call not answered ()" is reported in the Zetafax Server log when it should be displaying “Phone number busy" .

Cause

This is due to a problem with the “Retry if voice answered call” option because the error code is cleared when it is attempting to determine if the call failed because it was answered by a human.

Status

Please contact Equisys Technical Support for a resolution to this problem.

Last updated: 13/08/2010 (JW/MW)

Equisys Logo, Document Management and Expense Management for Business Central
 

Replaced by script

Seeing the wood for the trees

Given how much the average employee claims in expenses every year, it is vital for companies to understand and manage their spending on expenses. Zetadocs Expenses offers you the ability to do this.