Equisys technical notes

Technical guidance, explanations and fixes for our products

HOWTO: Change the Zetafax Client login user and Zetafax Server location when Login prompt is disabled



ID: ZTN1958

This Zetafax technical note applies to:

  • All versions of the Zetafax Client


This technote details how to change the logged in user and Zetafax Server location when the login prompt is disabled. This may be required when temporarily logging in as another user, or if the Zetafax Server location has changed.

More information

There are 2 methods to change the logged in user and Zetafax Server location:

1.    Using the Zetafax Client:

  • Open the Zetafax Client as your current user.
  • Navigate to the Options tab in the ribbon.
  • Select Customise.
  • Ensure the ‘Prompt for username at startup’ option is checked.
  • Click Ok and restart the client. The login prompt should appear.

2.    Changing a registry key (this option may be required if the user is unable to open the client when the Zetafax Server has changed and the old server has already been decommissioned):

Registry Editor Warning

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Equisys cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved.

  • Open the registry editor (Start -> Run -> regedit).
  • Locate the following key: HKEY_CURRENT_USER\Software\Equisys\Zetafax\Client
  • Change the value of PromptLogin to 1
  • Start the Zetafax Client. The login prompt should appear.

Last updated: 28th October 2013 (AA/MW)

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