Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax mail gateway returns failed notifications for faxes that are sent correctly on the next attempt

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ZTN1139

ID: ZTN1139

This Zetafax technical note applies to:

  • Zetafax 7.00.0.26 to 7.1.

Symptom

Faxes submitted from Microsoft Outlook that fail on the first attempt (e.g. Call not answered) but are sent subsequently, return a failed notification instead of sent OK.

Cause

The Zetafax Queue Manager module (QM.EXE) passed the first failure to the mail gateway, instead of the final status of the submitted fax.

Resolution

This issue is resolved by applying an updated Queue Manager module included in the Zetafax update. This is available on the Equisys web site www.equisys.com/updates as a separate download for Zetafax 7 users.

Status

Zetafax version 7 is no longer supported by Equisys. This issue is resolved with the latest version of Zetafax. If you wish to upgrade to the latest version of Zetafax please contact the Zetafax distributor for your country for more information or:

EQUISYS plc - United Kingdom

Phone: 020 7203 4000 (Intl +44 20 7203 4000)

Fax: 020 7203 4005 (Intl +44 20 7203 4005)

Email:sales@equisys.com

http://www.equisys.com

EQUISYS Inc - USA and Canada

Phone: (770) 772 7201

Fax: (770) 442 5789

Email: sales@zetafax.com

http://www.equisys.com 

Last updated: 10 November 2005 (AA/EB)

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