Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs Client crashes when combining PDF documents in a batch

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ZTN3612

ID: ZTN3612

This Zetadocs technical note applies to:

  • Zetadocs Client version 9

Symptom

When attempting to combine PDF documents from a Windows folder using the Combine button in the Zetadocs Client, it displays the following a message:

It has also been observed similar issue when navigating through the Document Explorer panel after using the Combine button in the Zetadocs Client.

Cause

This is caused by an internal error that updates the UI components, this component allows Document Explorer to be efficient managing UI resources.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN3612.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 19th October 2015 (JV) 

Keywords: Object reference not set to an instance of an object

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