Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: 'Unable to open file' error when forwarding faxes as PDF files.

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ZTN1376

ID: ZTN1376

This Zetafax technical note applies to:

  • Zetafax version 9

Symptom

When receiving a fax. The Zetafax server reports the following.

04-07-02 16:52:51  QUEUEMAN   - (I) - Incoming message ADMINIST:~RECD338

04-07-02 16:52:51  QUEUEMAN   - (I) - Device completed message ADMINIST:~RECD338 (Addr 1)

04-07-02 16:52:51  QUEUEMAN   - (I) - Converting fax to PDF mail attachment

04-07-02 16:52:51  QUEUEMAN   - (I) - Cleaning fax image

04-07-02 16:52:51  QUEUEMAN   - (I) - Passing received message to mail gateway

04-07-02 16:52:51  QUEUEMAN   - (E) - Unable to open C:\Program Files\Zetafax Server\USERS\ADMINIST\Z-IN\~RECD338.G3F

04-07-02 16:52:51  QUEUEMAN   - (E) - Unable to open C:\Program Files\Zetafax Server\USERS\ADMINIST\Z-IN\~RECD338.G3F

Cause

This issue is due to problem in the software which occurs when the PDF mail send format and archiving are both enabled on the Zetafax server system.

Resolution

Equisys has provided and update which resolves the problem on affected systems. This update can be downloaded from the Equisys web using the following URL.

ftp://www.equisys.com/pub/Zetafax9/Updates/ZFQM_90234.exe

Run the self extracting zip file on the Zetafax server system to an empty directory. Then refer to the Readme.txt file for more instructions.

Status

This behaviour was corrected in the update documented in this technote.

Last updated: 8th July 2004 (SV/DH)

Keywords: PDF unable archiving

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