Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Last email recipient in TO field gets dropped



ID: ZTN4128

This Zetadocs technical note applies to:

  • Zetadocs PDF 7.0.153 and lower
  • Google Apps Sync for Outlook


When sending an email to multiple recipients using the Zetadocs PDF Client, the last recipient gets dropped when using Outlook and Google Apps with Google Apps Sync for Outlook instead of an Exchange Server.


On sending an email Zetadocs attempts to verify email addresses as valid before it sends them to Outlook. In some circumstances a valid email address does not get validated correctly and so Zetadocs does not send to this address. The problem arises when Google App Sync is used with Outlook, and occurs for the last recipient when sending an email to multiple email addresses.


To resolve this issue you need to do the following:

  1. Contact Equisys technical support and request hotfix ZTN4128.
  2. Run Setup.exe from the provided Hotfix.
  3. Open the registry editor: Start > Run > Regedit
  4. Browse to the following location:
                HKEY_LOCAL_MACHINE \ Software [\ Wow6432Node] \ Equisys \ Zetadocs PDF

    Note: " Wow6432Node" is only found on 64bit systems. For 32bit systems just omit the " [\Wow6432Node]
  5. Warning:Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Equisys cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved.

  6. Create a new string value:
    • Name:AllowUnresolvedEmailRecipients
    • Data:1

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 14th July 2011 (SD/MW)

Keywords: Zetadocs PDF Google App Sync Address Resolution

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