Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Inbound faxes are not received to a mail-enabled user's inbox

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ZTN1907

ID: ZTN1907

This Zetafax technical note applies to:

  • Zetafax Server 2012

Symptom

Inbound faxes that are supposed to reach a configured email account are not received in user’s email inbox. Server logs show the following lines:

xx-xx- xx xx: xx: xx  QUEUEMAN   - (E) - No Zetafax email account configured
xx-xx- xx xx: xx: xx  QUEUEMAN   - (E) - Unable to initialise for mail
xx-xx- xx xx: xx: xx  QUEUEMAN   - (I) - Forwarding message to Zetafax account instead of email

Cause

This is due to incorrect data being passed from Active Directory when querying the user details required to route the fax message to the email account.

Resolution

This issue has been resolved in the Zetafax 2012 Platform Feature Pack, available for download here. This update is available free of charge to existing Software Assuancre customers and can be accessed using the password provided in your Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com.

Status

This fault was corrected in the Zetafax 2012 Platform Feature Pack

Last updated: 26th November 2012 (WK/MW)

Keywords: Active Directory, Email Gateway

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