Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Having a TIFF attachment in a message sent via the email gateway results in any other attachments in the message to be ignored

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ZTN1847

ID: ZTN1847

This Zetafax technical note applies to:

  • Zetafax 2011 and earlier

Symptom

When sending a fax message via the email gateway, if a TIFF attachment is included in the message, any other attachments that are not TIFF format are ignored and the fax message is sent with just the message body/coversheet and the TIFF attachment.

Cause

This was caused by an issue in the email gateway where temporary filenames clashed when generated in the same second.

Status

This behaviour was corrected in a patch for Zetafax version 2011. Additionally, this patch addresses a rare occurrence of a TIFF attachment being included into another fax message on high volume systems.

An update is available for download here which resolves this issue for Zetafax 2011 systems.

NOTE – This update is available to customers with a current Software Assurance contract, and requires a current username and password to be entered before download.  Software Assurance customers without these details should contact their local distributor or Equisys at support@equisys.com with their entitlement details to obtain their password.

Last updated: 13th June 2011 (NT/MW)

Keywords: TIFF missing wrong attachments email gateway

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