Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Combining TIFF/TIF files from the Zetadocs PDF Client causes the client to hang.



ID: ZTN4166

This Zetadocs technical note applies to:

  • Zetadocs PDF Client 7.1 and earlier.


When attempting to combine a TIFF/TIF file in a new or existing document, the Zetadocs Client will display the screen below and hang:


When combining a TIFF/TIF file, the Zetadocs PDF Client is looking for the associated application to proceed. This can cause the Client to hang if the default application to open TIFF/TIF files is not set as Microsoft  Paint .


This problem can be resolved by changing the default application for opening TIFF/TIF files:

  • Right click on a TIFF/TIF file and select Open with and then Choose default program…
  • Select the application Paint.
  • Tick the option Always use the selected program to open this kind of file.
  • Click on Ok.

Once the application Paint is set, the Zetadocs Client will stop hanging when combining documents.


This has been identified by Equisys as an issue with the software version given above.

Last updated: 20th January 2012 (SD/MW)

Equisys Logo, Document Management and Expense Management for Business Central

Recent news

We’ve previously spoken about how businesses can benefit from moving their expenses to the cloud (including enhanced security and reduced operating costs). In our new three-part blog post ...

Action Fraud, the UK’s national reporting centre for fraud and cyber-crime, claims that nearly one in five businesses have been defrauded by an employee at some point. Claiming false travel and ...