Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Addressing details not populated when printing Zetadocs modified reports on Windows 8



ID: ZTN4283

This Zetadocs technical note applies to:

  • Version 5.5 of Zetadocs for NAV
  • Microsoft Dynamics NAV 2009, Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2
  • Windows 8 (all editions)


This is an intermittent issue when printing from the Role Tailored Client (RTC) on a Windows 8 machine with any version of NAV 2009 only.

When printing a Zetadocs modified report from the RTC, the delivery and addressing details (such as email address, fax number etc) may not be populated in the Zetadocs Client and no template will be applied. Additionally a printed batch may appear as a single document in the Zetadocs Client.


This issue is due to print behaviour of NAV 2009 on Windows 8, which has been corrected in NAV 2013, where parts of the text on the printed report are rendered as an image.


This issue has been resolved with a hotfix issued by Microsoft for Windows 8 systems. For more details and a link to download please use the following link - http://support.microsoft.com/kb/2823372.

The fix is included in Windows 8.1 and Windows Server 2012 R2.


This behaviour was corrected with the Microsoft hotfix or service pack update. .

Last updated: 4th December 2014 (JW/MW)

< Dynamics nav rtc role tailored windows 8>

Equisys Logo, Document Management and Expense Management for Business Central

Replaced by script
Recent news

Understanding the profitability of projects is often a difficult and cumbersome process, especially if there is a lack of visibility around all the project costs. Getting that visibility of all ...

This article describes the new features and other improvements in the September 2021 update of the Zetadocs Expenses service. Zetadocs Expenses Release ...

North America
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
(770) 772 7201
Equisys Ltd
91 Southwark Bridge Road
United Kingdom
+44 (0)20 7203 4000

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies