Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Printer fails to install (error -15)

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ZTN1598

ID: ZTN1598

This Zetafax technical note applies to:

  • Zetafax v9 and later

Symptom

When installing the Zetafax Client, the install stops with an error message that reads:

"Unable to install printer driver. -15"

Cause

The problem occurs on machines running Windows XP Service Pack 1 (SP1).

Resolution

The resolution to this problem is to first install the Service Pack 2 for Windows XP, and then install the Zetafax Client.  The install error should not occur under Windows XP Service Pack 2

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 25/05/07 (PF/PJ)

Keywords: Zetafax install printer driver error -15

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