Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Printer fails to install (error -15)

Print

ZTN1598

ID: ZTN1598

This Zetafax technical note applies to:

  • Zetafax v9 and later

Symptom

When installing the Zetafax Client, the install stops with an error message that reads:

"Unable to install printer driver. -15"

Cause

The problem occurs on machines running Windows XP Service Pack 1 (SP1).

Resolution

The resolution to this problem is to first install the Service Pack 2 for Windows XP, and then install the Zetafax Client.  The install error should not occur under Windows XP Service Pack 2

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 25/05/07 (PF/PJ)

Keywords: Zetafax install printer driver error -15

EquisysLogo
 

Recent news

This week we are acknowledging World Wellbeing Week 2020 - which runs from Monday 22 to Friday 26 June 2020. Participants including wellbeing practitioners, charities and social enterprises ...

As much of the world starts to ease after lockdown, the next couple of months provide many businesses with a useful window ahead of the next phase - of opening up the economy. Of course, many ...