Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Outlook Addin causes Outlook to crash when double clicking the fax image.

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ZTN1751

ID: ZTN1751

This Zetafax technical note applies to:

  • Zetafax 2009 Outlook Addin (12.5 or later)
  • Zetafax 2010 Outlook Addin (14)

Symptom

Double clicking the fax image area when viewing a received fax causes Outlook to crash and close unexpectedly. The image below shows the area within which the problem occurs.

Cause

This is caused by an issue with the image preview control of the message window.

Resolution

There is currently no work around for this problem, however, it does not affect the general operation of the fax message window or the annotation of faxes.

This problem has been resolved in Zetafax 2011.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 16th May 2010 (BM/LD/MW)

Keywords: < Zetafax Outlook Addin>   < Crash Double Click Image>

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