Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs Client shows error Could not load file or assembly 'Microsoft.mshtml, Version=7.0.3300.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies during loading of printed documents

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ZTN4120

ID: ZTN4120

This Zetadocs technical note applies to:

  • Zetadocs PDF – all versions.

Symptom

After printing to Zetadocs PDF the error message “Could not load file or assembly 'Microsoft.mshtml, Version=7.0.3300.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies” is displayed either during load or during sending of the Zetadocs document.

Cause

This is caused by a dependency on the Microsoft.mshtml.dll for html formatting not being available on the machine. This dll is generally available where Outlook is installed and is generally therefore not an issue unless you are integrating with Lotus Notes or SMTP.

Resolution

This issue can be resolved by copying Microsoft.mshtml.dll version 7.0.3300 to the Zetadocs PDF program files folder.

..\Program Files\Zetadocs PDF

or

..\Program Files (x86)\Zetadocs PDF     (on x64.)

Please contact Equisys technical support for to get the correct version of the dll. support@equisys.com

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 6 October 2011 (BM/MW)

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