Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: The Outlook address book is not displayed when accessing it for the first time

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ZTN4242

ID: ZTN4242

This Zetadocs technical note applies to:

  • Zetadocs Client version 9.0

Symptom

When using the Zetadocs Client integrated with Microsoft Outlook 2007, on pressing one of the “To”, “Cc”, “Bcc”, “From” or “Fax” buttons in the Zetadocs Client, the address book is not displayed as expected, but the Zetadocs Client is locked.

Cause

This is due to an issue with accessing the Outlook address book through the Outlook object model.

Resolution

When this issue occurs, the address book is actually opened in the background.  To make it visible, click on the Outlook icon in the task bar and the address book will be displayed.

After this has been done once, the address book will appear normally on any further attempts.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 4th April 2013  (JW/MW)

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