Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Slow movement of received faxes via the email gateway with Exchange 5.5

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ZTN1303

ID: ZTN1303

This Zetafax technical note applies to:

  • Zetafax Client Version 7
  • Exchange 5.5

Symptom

On some occasions you may notice inbound faxes will move slowly via the email gateway.

Cause

This is due to the Zetafax connector being unable to update the qstatus information.

Resolution

You will need to turn off the qstatus option in the setup.ini file and make a change in the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Equisys cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Locate the Zetafax setup.ini file which is kept in zfax\system\z-db folder.

In the [OPTIONS] section type ExchangeQStatus: NO

Then in the registry browse to and create a DWORD value called Qstatus and set it to 0 as in the example shown below:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZFConnector and create a DWORD value called QStatus and set it to 0.

Once this has been done faxes will move through the gateway more quickly.

Last updated: 31 July 2003 (IM/SV)



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