Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Sending a Batch with Documents on Hold and Archiving Enabled Causes an Error

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ZTN4011

ID: ZTN4011

This Zetadocs technical note applies to:

  • Zetadocs PDF 5.0 and below

Symptom

Sending a batch with documents on hold and archiving enabled will result in the Zetadocs client throwing an unhandled exception.  Documents will all be sent correctly before this error and some of the documents will be archived correctly.

Cause

The Zetadocs client will not send documents that are on hold, but it will still attempt to archive the held documents. This will not work because the documents have not been sent and are therefore not available to be archived.

Resolution

Do not use the hold feature when archiving is enabled.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 30 July 2008 (JW/MW)

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