Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Printing settings are overwritten by default or selected printer

Print

ZTN3590

ID: ZTN3590

This Zetadocs technical note applies to:

  • Zetadocs PDF client – all versions

Symptom

The default resolution of the Zetadocs PDF printer can be set in Printer Preferences and Defaults. However if a different printer is set as the default one on the machine, it will overwrite the resolution (and some others) setting of Zetadocs PDF at print time. This is also observed when you select another printer in the printing dialog.

Cause

This is Microsoft Windows printing behaviour. It is easily reproducible with other printers.

Resolution

The workaround is either to check printing preferences before every printing, or to make sure Zetadocs PDF printer is the default one.

Status

This is standard Microsoft Windows printing behaviour and is as designed.

Last updated: 2 June 2010 (JN/MW)

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