Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Printing a Zetadocs enabled NAV Statement does not launch the Zetadocs Client

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ZTN4066

ID: ZTN4066

This Zetadocs technical note applies to:

  • Zetadocs for Microsoft Dynamics NAV v3.0 and later

Symptom

When printing a statement to Zetadocs, the Zetadocs PDF Client does not launch. A further attempt to print will give the error message:

Cause

If a statement has never been run before, this behaviour can occur.

Resolution

Please restart NAV and ensure that the statement report has been run prior to printing to Zetadocs. Previewing the statement will have the same effect.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 2nd November 2009 (NT/MW)

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