Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: PDF server side rendering fails for specific PDF documents

Print

ZTN1923

ID: ZTN1923

This Zetafax technical note applies to:

  • Zetafax 2012 Platform Feature Pack and earlier

Symptom

When the server is rendering specific PDF files, the rendering process never finishes and the item stays in the queue and other items in the queue never get processed. Usually pdf files with more than one page can cause this issue.

Cause

The reason for this is that the application that does the server side rendering fails to render the file and never returns a status.

Resolution

A hotfix is available that fixes this issue.

Status

This behaviour was corrected in the above mentioned hotfix.

Last updated: 14thMarch 2013 (AT/ WK/MW)

Keywords: Zetafax Server Rendering Queue Fails

EquisysLogo

Recent news

As part of our drive towards making the software simpler to use, Zetadocs Expenses now supports single sign-on using Microsoft work or school accounts. This makes it easier for Office 365 ...

This article describes the new features and other improvements in the August 2019 release of the Zetadocs Expenses service. Zetadocs Expenses ...