Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Linking to an existing record from the document queue causes an error.

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ZTN4021

ID: ZTN4021

This Zetafax technical note applies to:

  • Zetadocs for NAV 1.2

Symptom

In the sales and purchase document queues, when associating an entry from the document queue to an existing record (using the Create --> Link to existing < sales/purchase> document... menu item), the following error message appears:

Cause

On certain SQL databases, linking a document queue entry to an existing document causes the transaction to fail because of a timing issue.

Resolution

There is a hotfix available for this issue. Please contact Equisys support for details.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 03 November 2008 (HM/MW)

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