Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: Linking to an existing record from the document queue causes an error.

Print

ZTN4021

ID: ZTN4021

This Zetafax technical note applies to:

  • Zetadocs for NAV 1.2

Symptom

In the sales and purchase document queues, when associating an entry from the document queue to an existing record (using the Create --> Link to existing < sales/purchase> document... menu item), the following error message appears:

Cause

On certain SQL databases, linking a document queue entry to an existing document causes the transaction to fail because of a timing issue.

Resolution

There is a hotfix available for this issue. Please contact Equisys support for details.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 03 November 2008 (HM/MW)

EquisysLogo

Recent news

This article describes the new features and other improvements in the August 2019 release of the Zetadocs Expenses service. Zetadocs Expenses ...

This article describes the new features and other improvements in the latest release of Zetafax. This improves support for using Fax over IP (FoIP) with SIP trunks and public SIP fax services, ...